When we set out opening Shen over three years ago we naively thought we would be spending our days playing with lip gloss, getting to know our new Brooklyn neighbours and delighting in telling all about our new beauty discoveries. However, as every small business will tell you, there’s a huge amount of hard work, sleepless nights and strain that goes into a business, and for all the bottles of Therapie Detox Bath Salts and Gillerman Organics Stress Remedy we are still pulling our hair out and gaining wrinkles by the day with making our web store work.

Technology is a great thing, on the one hand can make life easier but when it comes to web stores Shen has suffered more than its fair share of trouble. Sadly, it is our customers that have had to deal with it as well: unable to check out properly, not taking credit card information, shipping products sometimes to the incorrect addresses. We have suffered technical glitches that our web design company has never experienced before; quite literally everyone is at a mystery as to why our web store has so many problems. What can we say? We are so sorry you have had to suffer with us and now we aim to make up for your angst.

After endless fixes, money swept away to nowhere and fractious conversations we have decided to bite the bullet and launch with a new platform and now keeping everything crossed it will all work. As of this month, this is our all singing, all dancing new look web store that over the coming weeks we shall keep adding new designs and information to make it bigger and better, and more importantly give you all the details you need to discover that great beauty find that we have to offer.

For all your patience, loyalty and kindness towards us we would like to offer you 20% off your order with our new look store using the code WELCOME at check out. Thank you for being our beautiful customers.